ServiceDesk Plus SaaS HelpDesk 6.21.0
Free Version
Publisher Description
ServiceDesk Plus SaaS HelpDesk - Provide uninterrupted IT support on the go with the ServiceDesk Plus mobile app.
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
About ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus SaaS HelpDesk is a free app for Android published in the Office Suites & Tools list of apps, part of Business.
The company that develops ServiceDesk Plus SaaS HelpDesk is ManageEngine. The latest version released by its developer is 6.21.0. This app was rated by 1 users of our site and has an average rating of 4.0.
To install ServiceDesk Plus SaaS HelpDesk on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2024-03-03 and was downloaded 12 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the ServiceDesk Plus SaaS HelpDesk as malware as malware if the download link to com.manageengine.sdp.ondemand is broken.
How to install ServiceDesk Plus SaaS HelpDesk on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the ServiceDesk Plus SaaS HelpDesk is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by ServiceDesk Plus SaaS HelpDesk will be shown. Click on Accept to continue the process.
- ServiceDesk Plus SaaS HelpDesk will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
