Version History
Here you can find the changelog of ServiceDesk Plus SaaS HelpDesk since it was posted on our website on 2014-06-13.
The latest version is 6.21.1 and it was updated on soft112.com on 27 April, 2024.
See below the changes in each version:
version 6.21.1
posted on 2024-04-24
- We have added support for Asset Edition License.
- Asset edition license will enable Assets, CMDB, Software, Software Licensing, Purchase, Contracts and other Asset related modules, Reminders and Announcements.
- The modules supported in the mobile application are Assets, Softwares & Announcements.
version 6.21.0
posted on 2024-03-03
- Added dynamic criteria support for lookup fields in add/edit of request and asset forms.
- Added Deeplinking support for add request form.
- Minor Enhancements and bug fixes.
version 6.20.1
posted on 2024-02-13
version 6.12.0
posted on 2024-01-22
- Technicians can now choose a specific template while replying to a request conversation.
- User email suggestion is now available in the reply/forward recipient fields.
- "Reply All" option is now available for technicians in request conversations.
- Users can now view conversations of the change.
- Minor enhancements & fixes.
version 6.11.1
posted on 2023-11-28
- Fixed login issue in UK and CA domains
- Minor bug fixes and enhancements
version 6.11.0
posted on 2023-11-22
- “Comments mandatory" for pending approval is now validated based on triggers from the approval actions.
- Redesigned approvals UI to show approval levels similar to the web version
version 6.10.0
posted on 2023-10-26
- Added support for Release approval in my pending approvals.
- Added attachment support for assets, workstations and mobile product types.
- Added history and state history for assets, workstations and mobile product types.
- My pending approvals list can now be searched based on Display Id, Requester Name, Created Time, and Subject.
- Updated the requester icon to indicate VIP user privilege across the app.
- Bug fixes and other improvements.
version 6.8.0
posted on 2023-07-03
v6.8.0 This update brings the much awaited change module support.
- Users can easily view, update, and manage changes with detailed information, stage/status updates, and task management.
- Streamlined change management process with viewing requests, managing worklogs and approvals within a change.
- Added support for push notifications of change module
- Fixed mobile app issue where task list became empty when moving requests or changes to trash. Task list now remains populated.
version 6.6.0
posted on 2023-02-08
- Add new requester from Add/Edit request is supported.
- Task comments description can now be viewed and updated as Rich text content.
- Added cost and quantity support for resource section in Add/Edit form for service requests.
- Added Android 13 compatibility support.
- Minor bug fixes and performance improvements.
version 6.0.9
posted on 2022-02-14
Added support for following languages:
- Arabic
- Croatian
- Czech
- Hebrew
- Hungarian
- Korean
- Vietnamese
version 6.0.8
posted on 2022-01-12
- Fixed push notification issue in Android 12 devices.
- An error message will be shown when closure rule gets violated while updating the status of a request.
version 6.0.7
posted on 2022-01-05
Provided support for lookup fields in Add and Edit Request
version 6.0.6
posted on 2021-12-20
- Added support to edit asset name while adding assets from add asset form
- In workstation edit form, computer system, memory and operating system sections are supported now
- Added Mapping field support in add asset form and asset quick add dialog from Manage assets
- Added "Sort by" option in Request list view
version 6.0.5
posted on 2021-11-22
Minor bug fixes and performance improvements
version 6.0.4
posted on 2021-10-27
- Fixed approvals not loading for requester login
- Fixed template related issues for requester login
- Bug fixes and Performance improvements
version 6.0.3
posted on 2021-09-29
- Upvote/Downvote functionality in solutions module
- Worklog details page has been added
- Requester Details can be seen in request details and Add/Edit Request
- Zia Multi portal support
- Now push notifications will be redirected to respective details page
version 6.0.2
posted on 2021-08-12
- Users can switch the default landing page between Requests or Dashboard.
- Fixed font size issue in emails. The email content will now be rendered as it is on the web.
- Fixed requester details loading issues in the add request form.
- Fixed compatibility issues in the rich text editor for non-English characters.
- Performance improvements
version 6.0.1
posted on 2021-07-29
- Bug fixes and improvements
version 6.0.0
posted on 2021-07-06
Improved UI/UX and enhanced performance of the application
Day/night mode support
Introducing Dashboard with request summary and announcements widgets. Announcement details can also be viewed
Service requests in addition to incident requests can be created from the application
FAFR supported in the application
Worklog timer support added in request module
Support to customize request list fields
version 5.4.17
posted on 2021-06-10
Version 5.4.17 :
* Android 11 download issue fixed
version 5.4.16
posted on 2021-05-07
Version 5.4.16 :
* Fixed "Extra param" issue
* Minor bug fixes
version 5.4.14
posted on 2021-03-04
Version 5.4.14:
* Edit asset crash fixed
* Assign technician reset group value issue fixed
* Deeplinking handled for new ui url
* Minor bug fixes
version 5.4.13
posted on 2020-11-24
Version 5.4.13:
* Reply attachment issue fixed
* Add request issue fixed
* Worklog issue fixed
* Other bug fixes
version 5.4.12
posted on 2020-10-21
Version 5.4.12 :
* Group values not populated in Add request issue fixed
* Description issue while change in orientation fixed
* Barcode fields in Edit Asset
* Search request issue fixed
version 5.4.11
posted on 2020-06-22
Version 5.4.11 :
1. Support for request title delimiter.
2. Performance improvements.
version 5.4.10
posted on 2020-04-16
Version 5.4.10 :
* Minor bug fixes
version 5.4.8
posted on 2020-02-20
Version 5.4.8:
* Task filters fetched
* Support for Chinese login
* Edit and add task issue fixed
* Add asset - product type fetching issue and internal error issues are fixed
version 5.4.7
posted on 2019-12-02
Version 5.4.7:
Issues Fixed:
1. Scanning barcodes starting with character '0'
2. Add attachment
3. Request's description images visibility
4. Approvals action is enabled for requester
version 5.4.6
posted on 2019-07-30
Version 5.4.6 :
* Add Request issue fixed
* Bug Fixes
version 5.0.1
posted on 2017-11-15
Version 5.0.1:
Fixed the issue in SAML login.
version 4.4.2
posted on 2016-08-30
Version 4.4.2:,Bug Fixes:,1. Fixed the issue in Office 365 login.,2. In Add Worklog, currently logged in user selected by default in the technician field.
version 1.2
posted on 2013-05-09
Several fixes and updates