ServiceDesk Plus | Cloud6.56.0
Publisher Description
Drive service excellence across IT, HR, facilities, and more on the go.
Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.
With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.
Discover the key features that can transform your service experience
Multiple instance management: Switch effortlessly between service desk instances and access different modules.
Request management: Create, edit, and manage incident and service requests with ease.
Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
Real-time notifications: Stay informed about service desk activities and request updates with timely push notifications.
Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
Asset management: Add, view, and manage your organization’s assets by scanning barcodes or QR codes. Track asset details, raise requests related to assets, and modify asset information on the go.
Knowledge base access: Find solutions in your help desk knowledge base to resolve issues faster.
AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
About ServiceDesk Plus | Cloud
The company that develops ServiceDesk Plus | Cloud is ManageEngine. The latest version released by its developer is 6.56.0. This app was rated by 1 users of our site and has an average rating of 4.0.
To install ServiceDesk Plus | Cloud on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-09-04 and was downloaded 17 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the ServiceDesk Plus | Cloud as malware as malware if the download link to com.manageengine.sdp.ondemand is broken.
How to install ServiceDesk Plus | Cloud on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the ServiceDesk Plus | Cloud is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by ServiceDesk Plus | Cloud will be shown. Click on Accept to continue the process.
- ServiceDesk Plus | Cloud will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
Program Details
System requirements
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Pricing
Version History
version 6.56.0
posted on 2026-09-04
- Added support for custom menu actions in the Request, Change, and Asset modules.
- Added Android Slice support for Add Request, Add Asset, and Pending Approvals through Google Search and other Android surfaces.
- Updated the app to support Android 17 changes.
- Bug fixes and performance improvements.
version 6.55.1
posted on 2026-07-19
version 6.55.0
posted on 2026-06-29
- Approval Delegation Enhancement: Both the original and delegated approvers can now review and take action on approvals, with the first completed action finalizing the approval.
- Bug fixes and performance improvements.
version 6.53.0
posted on 2026-06-08
- Enhanced template selection in the Request module to support nested (hierarchical) service categories.
- Enhanced the Service Category field on the Add Request page with an updated service category selection flow.
- Streamline service request approvals: Technicians can now manage approval levels, add/remove approvers in bulk, and send notifications directly from the Approvals page.
version 6.50.0
posted on 2026-04-01
- Implemented Consumables support inside the asset module.
- Deeplinking support for Asset Acknowledgement form and Add Request with a mapped asset
- Asset Audit UI Enhancement with “All Sites” Supported in Asset Audit.
- Performance improvement and bug fixes
version 6.42.0
posted on 2026-03-19
- Technicians can now Add assets from the assets list page of the app.
- Minor bug fixes and performance improvements.
version 6.41.2
posted on 2026-03-16
- Enhanced history tracking with detailed workflow timer events and checklist item-level changes, giving you a complete audit trail of all operations.
- Checklists now display a visual indicator when they are pending workflow execution.
- Bug fixes and performance improvements.
version 6.41.0
posted on 2026-01-08
Minor bug fixes and performance improvements.
version 6.39.0
posted on 2025-11-13
• Introduced widgets for Approval and Request Summaries for quicker insights.
• Enabled approval actions for problems via mobile.
• Added request cancellation from the detail page.
• Added multi-select for tasks in Request and Change modules for bulk actions.
• Expanded language support with Hindi and Ukrainian.
• Enhanced security in Ask Zia image queries.
• Minor bug fixes and performance improvements.
version 6.38.1
posted on 2025-10-13
Added support for DateStamp field in Task Module
